Frequently Asked Questions

I'm from the channel islands and i'm being charged shipping?

Unfortunately, shipping charges apply to all orders out side of Guernsey. Free delivery is only available for local orders within Guernsey.

We recommend checking that your delivery location is set correctly at checkout. Shipping charges are calculated based on the selected destination.

Customers should ensure their location is selected correctly before completing their order.

Can i trade my video games for pokemon packs?

Unfortunately, we do not offer trade-ins or exchanges or accept video games for pokemon packs. All pokemon products are sold separately through our website.

How do i use the website?

Just browse the items you're interested in, add them to basket. Fill in all checkout details, Please make sure location is set on your location. Once checkout is complete securely online, we will send item to you the next day by post. Once sent, we will email you with the tracking number

If your from guernsey we aim to deliver within a few hours where possible. If you have special instructions. Please leave us a note at checkout when you place an order, Orders after 8pm will be delivered the next day am time.

This way the item is secured for you immediately and you don't need to worry about arranging collection or asking for items to be held.

Can you hold and reserves items?

Unfortunately, we don't offer holds or reservations on items, Everything is sold on a first come, firsts served basis through the website. The best way to secure an item is place an order online, as stock can sell at any time.

Is delivery free for Guernsey?

Yes delivery is free for Guernsey. Please select Guernsey in location at checkout to apply our free delivery service, you maybe at first, be setup on the wrong location and will see a shipping charge being applied. Change to Guernsey and the free delivery with apply.

What happens when items have been removed from the website? Are they still available?

We sell our items through our website, Facebook and sometimes in person.

When an item is sold or longer longer available, we remove it from the website to ensure only items currently in stock are shown. If you can't find an item on our website, Unfortunatley it is no longer available.